ARROWS AND SYMBOLS
This service manual uses various symbols in order to describe different service operations.
ACRONYMS AND UNITS
Acronyms
Units
TEXT FORMATS AND SYMBOLS
These punctuation marks and symbols are used in the service information to separate information, values, data, and text.
NOTE: In the examples, the punctuation marks and symbols are bold only to highlight them; in the service information, they are not bold.
GRAPHIC COLORS AND GRAPHIC SYMBOLS
CUSTOMER CONCERN VERIFICATION SHEETS
The GM Customer Concern Verification Sheets have been designed to improve communications between the service customer and the technician. The more clearly the technician understands the concern and its symptoms, the more likely the concern will be fixed right the first time.
The GM-wide Customer Concern Verification Sheets are available in GM Global Connect. The Customer Concern Verification Sheets may be printed and reproduced locally.
TRAINING
Dealers
All U.S. GM Dealers participating in the Center of Learning / GM Service Technical College (STC) Programs can enroll through the Center of Learning website at https://www.centerlearning.com. Within the website, there are individual training paths that are designed to assist in planning the training needs for each individual and their job role. Dealers who have questions about Center of Learning Training should contact the Center of Learning help desk at 1-888-748-2687. The help desk is available Monday through Friday, 8:00 am - 9:00 pm Eastern Standard Time, excluding holidays. For GM Access support, contact the GM Access Help Desk at 1-888-337-1010.
Fleets
GM Fleet customers with GM Warranty In-Shop agreements are able to participate in service technical training through the Center of Learning/GM Service Technical College (STC).
Assistance for GM fleet registered customers using GM STC training is provided by the Center of Learning help desk at 1-888-748-2687. The help desk is available Monday through Friday, 8:00 am - 9:00 pm Eastern Standard Time, excluding holidays. For GM Access support, contact the GM Access Help Desk at 1-888-337-1010.
Most GM STC course materials have associated charges.
To purchase authentic GM STC Training Materials, contact the GM Training Materials Headquarters at 1-800-393-4831.
Non-GM Dealer Technicians
Technician training for non-GM dealers is available through ACDelco. This training is for ACDelco PSC and Fleet program members employed in the automotive or truck service industry.
ACDelco courses are available at approved GM STC Training Centers. Availability and schedules can be obtained by calling 1-800-825-5886 (prompt 1) or contact us via the web at www.acdelcotechconnect.com and select the Training tab. Seminars are also offered through the ACDelco Warehouse Distribution channel. Contact your Local ACDelco representative or distributor directly for more information.